Introduction

In the course of providing our services, we process personal data. We may have received this information from you, such as through our website, email, phone or app. In addition, we may obtain your personal data as part of our services through third parties. With this privacy statement, we inform you about how we handle this personal data.

Processing of personal data and purposes

If we process Personal Data, this is done in accordance with the requirements of the General Data Protection Regulation (AVG) and related laws and regulations.

What personal data we process depends on the exact service and circumstances. Many times it involves the following data:

– NAW data;
– Function contacts;
– Date and place of birth;
– Gender;
– Contact information (e-mail addresses, phone numbers) and name and position of contacts;
– Citizen service number (only if required!);
– Passport photo (only if strictly necessary! For example, for personnel records);
– Age;
– Bank account number;
– Data about your activities on our website, IP address, internet browser and device type.

Purposes of and bases for processing

In some cases, we process personal data in order to comply with a legal obligation, but mostly we do so in order to perform our services. Some data are recorded for practical or efficiency reasons, which we (may) assume are also in your best interest
are, such as:

– Communication and information;
– To provide our services in the most efficient manner possible;
– The improvement of our services;
– Billing and collection

Specifically, the above also means that we may use your personal data for marketing purposes or to send you advertising materials or messages about our services, if we believe that these may be of interest to you.
We may also contact you to request feedback on services provided by us or for market or other research purposes.

In appropriate cases, we may wish to process personal data for reasons other than the above and we will seek your explicit consent to do so. If we ever want to process personal data that we are authorized to process based on your consent for different or more purposes, we will first ask you for your consent again.

Finally, we may also use your personal data to protect our own and our users’ rights or property and, if necessary, to comply with legal process.

Provision to third parties

As part of our services, we may use the services of third parties, for example, if those third parties have specialized knowledge or resources that we do not have in-house. These may be so-called processors or subprocessors, who will process personal data based on your exact order. Other third parties who, although not strictly speaking a processor of the personal data, have or may have access to it, include our system administrator, suppliers or hosting parties of online software, or consultants whose advice we seek regarding your order. If engaging third parties results in
they have access to the personal data or that they themselves record and/or otherwise process, we will agree (in writing) with those third parties that they will comply with all the obligations of the AVG. Naturally, we will only engage third parties whom we can and may assume are reliable parties who handle personal data adequately and, incidentally, can and will comply with the AVG.
This means, among other things, that these third parties may only process your personal data for the aforementioned purposes.

Of course, we may also need to provide your personal data to third parties in connection with a legal obligation.

Under no circumstances will we provide your personal data to third parties for commercial or charitable purposes without your explicit consent.

Retention periods

We will not process your personal data for longer than is useful for the purpose for which it was provided (see section “Purposes of and bases for processing”). This means that your personal data will be kept as long as it is needed to achieve the relevant purposes. Certain data must be kept longer (usually 7 years), because we must comply with legal retention obligations (for example, the tax retention obligation) or in connection with regulations from our professional association.

Security

We have taken appropriate organizational and technical measures for the protection of personal data to the extent that these can reasonably be required of us, taking into account the interest to be protected, the state of the art and the costs of the relevant security measures.
We require our employees and any third parties who necessarily have access to the personal data to maintain confidentiality. Furthermore, we ensure that our employees have otherwise received proper and complete instruction on handling personal data and that they are adequately familiar with the responsibilities and obligations of the AVG. If you would like, we would be happy to inform you further about how we have designed the protection of personal data.

Your rights

You have the right to access, correct or delete the personal data we hold about you (except, of course, if this interferes with any legal obligations). Furthermore, you may object to the processing of all or part of your personal data by us or one of our processors. You also have the right to use the by
have us transfer data provided to you to yourself or directly to another party if you wish.

Incidents involving personal data

If there is an incident (a so-called data breach) concerning the personal data in question, we will notify you immediately, unless there are compelling reasons, if there is a concrete risk of negative consequences for your privacy and the realization thereof. We aim to do this within 48 hours of discovering this data breach or being informed about it by our (sub)processors.

Complaints

If you have a complaint about the processing of your personal data, we ask that you contact us about it. Should this not lead to a satisfactory outcome, you always have the right to file a complaint with the Personal Data Authority; the privacy supervisory authority.

Processing within the EEA.

We will only process personal data within the European Economic Area, unless you agree with us in writing otherwise. The exception to this are situations where we want to track contact moments through our website and/or social media pages (such as Facebook and LinkedIn). Consider, for example, visitor numbers and web pages requested. Your data is stored by third parties outside the EU when using Google Analytics, LinkedIn or Facebook.
These parties are “EU-US Privacy Shield”-certified, so they must comply with European privacy regulations. Incidentally, this concerns only a limited amount of sensitive personal data, notably your IP address.

Changes

No doubt our privacy policy will change from time to time. The most recent version of the privacy statement is logically the applicable version and can be found on our website.

In conclusion

We hope to have given you a clear picture of our privacy policy with this privacy statement. However, should you have any questions about how we handle personal data, we would be happy to hear from you. First point of contact for privacy issues at our organization is Bas Wiebenga, info@fysiomcn.nl